Resident Experience Coordinator - The Reserve at Round Rock

Round Rock, TX
Full Time
Entry Level

About Us:

Integrated Real Estate Group is home to over 1,200 employees who work across 43 communities in Texas, plus 1 in Oklahoma. During our 20+ year history, we have developed over 15,000 units at a total cost exceeding $2 billion. What sets IREG apart is our diverse range of housing options that we offer. We provide affordable housing for seniors, workforce housing (for people earning 80% of the average income), and market-rate housing, including multi-family, active adult, independent living, assisted living, and memory care. Be part of a team committed to building thriving spaces and enhancing lives. Apply now to contribute to our legacy of success and innovation.

Resident Experience Coordinator

About the Role:

The Resident Experience Coordinator is responsible for welcoming residents and visitors in a friendly, professional manner, ensuring a positive first impression and a warm, engaging community experience.

Responsibilities:

  • Phone Management: Answer incoming calls, direct them appropriately, and take messages as needed, ensuring minimal wait times.

  • Activities Support: Assist with resident activities and community programming as needed.

  • Visitor Management: Ensure all guests and vendors sign in and out according to community procedures.

  • Front Desk Presentation: Maintain a clean, organized, and professional front desk and office area.

  • Office Supplies Management: Monitor and order office supplies to ensure adequate inventory.

  • Maintenance Coordination: Assist with submitting resident maintenance work orders and follow-up as needed.

Qualifications:

  • Education: High school diploma or equivalent required (GED accepted).

  • Communication Skills: Ability to read, write, and speak English effectively.

  • Experience: Previous experience in a customer service environment, preferably with active adult or senior living populations.

  • Interpersonal Skills: Willingness and ability to engage positively with active and senior adults.

  • Availability: Must be available to work weekends.

Benefits (Must be a Full-Time employee for 90 days):
  • Paid Time Off
  • Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability
  • Critical Illness & Accident Coverage
  • Legal & ID Theft
  • Education Assistance
  • Referral Programs – employees and residents
  • Rent Discount
  • Workers Comp (If applicable)
  • ZayZoon - access 50% earned wages anytime

Integrated Real Estate Group is an Equal Opportunity Employer.
Integrated Real Estate Group participates in e-verify for employment authorization verification.


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